Sky Glass
Process.
The aim was to allow users to log on, book and join their video calls with a GP on TV. The app would be part of the Sky Glass environment.
I have never designed for TV before so this was an exciting opportunity. To design to TV controls and interactions are obviously different, with the design space being a lot bigger but the users functions quite restricted (a single remote). Typing is often tiresome and long on remotes so I wanted to keep this to a minimum.
Designing from a small mobile based app to a huge TV screen was quite a challenge.
Wireframes and first draft UI.
Initial feedback with the sky team and Lloyds Online Doctor on the below wireframes were helpful to understand and eliminate options that didn’t work. For example, complicated screens requiring more than a scroll action or typing long sentences were cumbersome and frustrating for the user.
We also tried out pin codes sent to emails instead of typing out passwords on the remote. We even tried voice led instead of typing but this also comes with its problems. Feedback from small user groups confirmed our thoughts and we eventually decided to slim line the user experience on the Sky Glass TV.
UI.
The slimmed down version includes a QR code that is scanned by the user, this requires no typing, no codes and instantly logs the user into their own account.
We decided it would be too difficult to sign up as a user on the tv so this would be for users that already had a VideoGP account. We also decided that the booking journey would be too complicated, so we kept the TV app as simple as possible. The user can log in, and join their appointment (booked on the mobile app) on the TV. There would also be a hub of useful informational videos on healthy lifestyle and other relevant topics on the dashboard for the user to access. Gp’s can also recommend videos and articles which would display on the users dashboard. We chose the Lloyds Green as a primary colour for the app (which we usually do not go for) as most TV apps have colourful eye catching backgrounds, not white space.
